Organisational Chart Of London Heathrow Marriott

Organisational Chart Of capital of the United Kingdom Heathrow MarriottBoots PLC has a hierarchical structure, in a hierarchical organizational chart the fore social movement executive officer is the top rectangle basic eithery the most strengthful fig in the organisation/ upstanding. The level underneath the chief officer contains high-ranking motorcoachs or directors, and each succeeding level implicates the lower of the track above. Boots PLC in like manner collapse a centralised structure. The Executive chairman has a twosome of manipulate of five people the directors.Some of the subordinates of Boots be Some of the line managers includeOrnella blank surfacera Tony de Nunzio (Director)George Lumb Chris Britton (Director)Alex Gourlay Nick Land (Director)Marco Pagni Dominic Murphy (Director)Steve Duncan Mattia Caprioli (Director)Organisational Chart of capital of the United Kingdom Heathrow Marriott(Source consultation with the HR passenger car 2010)The cap ital of the United Kingdom Heathrow Marriott has a tall hierarchical pyramid structure this particular structure helps the business to run smoothly and efficiently. class-conscious organisational structures be normally used in large and complex businesses. capital of the United Kingdom Heathrow Marriott as well as operates within a centralised structure which nitty-gritty the firm consists of a direct office that will endure the most power and retain major responsibilities. The General Manager has a pass over of control of five people members of the executive committee. It has a layered employment additionally the chart also consists of a fourth layer of assistant heads of subdivision and a fifth layer for the sorts. There atomic number 18 also rough twenty layers above the General Manager these include (Cluster General Manager for capital of the United Kingdom, Regional Vice Pre gradientnt, and so forth. The line manager of London Heathrow Marriott is Jayne Hillner th e general manager and the subordinates includeDavid ThomasDawn PackhamElaine HudsonJim ShieldsMike TaylorComparison of the Organisational Chart of London Heathrow Marriott and Boots PLCBoth the businesses leave a hierarchical structure which helps London Heathrow Marriott and Boots PLC to be organised and run efficiently. They are also both centralised therefrom the businesses can benefit from the decision making through an experienced head office or senior manager. Similarly, both the businesses have a span of control of five people- the directors in Boots PLC and the members of the executive committee in London Heathrow Marriott. The London Heathrow Marriott has approximately 20 layers above the general manager whereas Boots PLC have a complete structure with the CEO at the top. structural AreasFunctional scope is a section or area which carries out item business activity. Effectively, structural areas are used in businesses because it helps the business to be to a greater extent than reapingive, organised and efficient. In addition, functional areas are vital in businesses as it helps the business achieve its inclinations and intents this is because specific segments are in nominate or responsible for a particular begin or object which quarters it more than easier, for instance the sales and merchandise area deal with aims cerebrate to annex in sales or developing new markets, etceterateratera Mostly businesses are organised in the following departments finance, Administration, ICT, Production, Administration, piece Resources, marketing and Sales. (Source Carysforth, R Dransfield, M Neild and C Richard Edexcel GCSE utilise Business, 2009)However, London Heathrow Marriott has the following functional areasFront Office provender Beverage Allies Restaurant, Tuscany Restaurant, Room Service, Bar Conference and Banqueting, Executive Lounge.KitchenLei for sure ClubHouse KeepingHuman ResourcesFinanceMarketing, Sales Events applied scie nce Maintenance.Administration (General Manager Director of Operations).(Source reference with the HR Manager 2010)Front OfficeThe front office department is divided and split into a reception, concierge, nights and At Your Service. Within the reception, London Heathrow Marriott makes sure that the client has checked in without any difficulties. At the concierge, customers can accept for directions, bookings for taxis and days out, they would greet the customers and take their bags up to the rooms. The Nights is basically the proceeds provided at night. A nonher way in which London Heathrow Marriott indicates that they are supportive is the At Your Service department, it ease ups general help and deals with customers enquiries. By doing all of this they are fetching care of their customers while they are accommodating, hencely they have a nice atmosphere. The Front Office helps London Heathrow Marriott to tack their aim of guest pleasure superiority because they would w elcome and greet the customers this will make unnecessary them pleased and give them a sense of belonging with the returns as a government issue the guests are more likely to visit London Heathrow Marriott a hand. Eventually, due to the helper provided by the front office will allow London Heathrow Marriott to cope with their objective of- Sales derangement 20m because the customers would be satisfied by the service provided and as mentioned out front they would either visit again or say about London Heathrow Marriott to their friends or family, this would also increase their profit levels- another(prenominal) aim of London Heathrow Marriott. Without the front office guests wouldnt be served, hence they are more likely to lose their customers to rival hotels this would decrease the turnover and lucre, thus the associates wont be paid on date- high labour turnover and would create an overall negative effect on London Heathrow Marriott. Although, the front office allows Lond on Heathrow Marriott to equalize their aim of maximize profit solely the most fundamental aim it butt againsts is the guest gaiety superiority because achieving this aim will then allow London Heathrow Marriott to achieve their aim of maximise profit as the more customers it has the more profit it will make therefore by retention the guests satisfied London Heathrow Marriott is likely to gain more customers. (Source Teachers Notes 2010)Food and BeverageThe Food and beverage department develops and manages nutrition and statements to decide how the Food and Beverage department is doing in terms of profits or budgets. London Heathrow Marriott has several restaurants to run into its customers expectation and make them satisfied. The Food and Beverage area helps London Heathrow Marriott to achieve their aim of guest mirth superiority as they are pile uping the customer specification and self-colored their takes. The restaurants also are a source of income which helps London Heathrow Marriott to meet their objective of 20m in sales. London Heathrow Marriott has a wide range of restaurants where the guests can have their meals such(prenominal) asAllies the Statesn Grille this restaurant provides an American cuisine where they provide buffet, breakfast, lunch and dinner. This restaurant opens at 6 am and closes at about 11 pmBar Hemia this is a arrest where they provide different types of alcohol and snacks. Guests can also spend time watching sports programmes on wide screen TVs.Tuscany Ristorante this is an Italian restaurant, it also has a visible kitchen where the guests can view the chef preparing the food.Costa Coffee it is a cocoa shop that serves coffee, tea, etc with a light meal as a side eg sandwich.Room Service- this is where the guests or customers can choose their meal from a menu and it will then be displace straight to the room.Executive bushwhack in this area the guests can relax and interact with other people, etc.(Source Phone d Marriott on 24/01/11)KitchenIn the Kitchen department the chefs prepare the food for events, weddings, conferences, etc. They are also responsible for food stock, in other rowing they have to buy the exact amount of what they need this would help Marriott to slew costs. London Heathrow Marriott can minimise costs by bulk acquire from the supplier and benefitting from economies of scale. The Kitchen department helps Marriott to meet their aim of maximising profit as the costs are reduced from bulk buying therefore it allows them to increase their profit levels. (Source interview with the HR Manager 2010)Leisure Club principal(prenominal)tainThe House property department is responsible for public area fair(a)ing, laundry and garbled property. In order to delay the customers satisfied maids have been employed to clean the rooms at high standards. They clean about 15-16 rooms a day, London Heathrow Marriott cares about the health and safety of their customers hence cleanliness is one of their main priorities towards guest satisfaction. (Source Phoned Marriott on 24/01/11). This particular area keeps the customers pleased as they fulfil the needs of their customers before any complaints therefore this helps London Heathrow Marriott to meet their aim of guest satisfaction superiority. London Heathrow Marriott is persistent in keeping their reputation at high standards so that they could meet their aim of maximising profit the Housekeeping department helps Marriott to do so.Human ResourcesThis functional area works with recruitment and selection, dismissal, payroll, employment laws, health and safety, training and legislation. This is a significant department for London Heathrow Marriott as one of their aims involves training and development, recruitment, pay and benefits and promotions to condition associate satisfaction. Hence, by providing facilities such as training and recruiting experienced and upright associates the London Heathrow Marriott is like ly to meet this aim. The process of recruitment costs Marriott 4000 so if they recruit the right associates suitable for the job they are likely to meet their objective of low labour turnover and also make more profits by cutting down the recruitment costs. Also, the HR department is responsible for IT and payroll. The IT functional area focuses on managing the businesses IT systems, setting up accounts for employees, modify software and hardware programmes, manage and updating the website and also backing up files. Moreover, the London Heathrow Marriott does not have an ICT section the human resources department controls the legal age of the ICT aspects. Also, the main office in U.S manages any problems and is also responsible to modify the London Heathrow Marriott website. Additionally, the Marriott International had researched and found that having specialised employees working in America has a far more hard-hitting result in keeping nurture safe and dealing with technical i ssues. This reduces the London Heathrow Marriott costs and allows them in meeting their aim of maximising profit because they do not have to employ and pay IT specialist. The use of ICT such as internet in the hotel would keep the guest pleased because London Heathrow Marriotts target audience are businessmen or women hence many of them would require internet, therefore this would keep the guest satisfied which is an aim of London Heathrow Marriott. The guest satisfaction postdate can also be filled online and analysed by computers, this is cost effective and also environmentally friendly as not much constitution is used. This helps the business to reduce paper cost and increases profits. All the data is sent to a centralised ICT department in U.S where the headquarters are based. However, this whitethorn take a lot of time but the costs are lowered through the use of less equipment, this also helps the business to meet its aim of maximising profit because the spending costs are r educed. (Source Interview with the HR Manager 2010)FinanceThe finance department deals with the coin inflows (revenue do from sales) and outflows (paying for equipments, materials and wages). It is also about budgeting, forecasting sales and costs, monitoring productivity and banking (Source pupil generateations 2010). The London Heathrow Marriott sets budgets and aims to lower the costs. This department makes it easy for London Heathrow Marriott to meet their aim of maximizing profits, as the set budgets plan to lower the costs. The sector controls cash flow and ensures theres enough within the business to pay the associates and suppliers on time. Furthermore, Finance has a vital role when customers make a booking for a function or event at the Marriott. Quotes need to be precise and delivered fast so that customers can make swift decisions about their requirements from the Marriott. Suppliers need to be informed and the finance department need to present the information to its customers. One of the aims of London Heathrow Marriott is Marriott Profitability and Owner Return on Investment- To meet this aim the Finance department must make sure they are constantly checking their budget and keeping tabs on the expenditure.Marketing and SalesThe marketing and sales department deals with the consumer needs (Carysforth, R Dransfield, M Neild and C Richard Edexcel GCSE Applied Business, 2009). The Marketing and Sales department are also responsible for advertize and promotions, ecommerce, responding to sales enquiry and keeping customer records, research about customer needs through market research and surveys. It is important to find out what the needs of the customers are before launching a new product or service. The marketing and sales department also responds to sale enquiries and keep customer records. In the London Heathrow Marriott the marketing and sales department present powerful advertising and competitive pricing. Furthermore, they also do spy chec ks where an associate visits one of the competitors of London Heathrow Marriott to find out more data and also monitors Trip Advisor. London Heathrow Marriott has a strong link with many airlines, particularly Emirates. Many Emirates employees closure at London Heathrow Marriott. Additionally, 95% of the airline employees stay at London Heathrow Marriott therefore if any cancellations or delays occur the London Heathrow Marriott is their first priority Emirates take an equivalent of 120 rooms a day. (Source Teachers Notes 2010). This allows London Heathrow Marriott to gain more customers and meet their objective of guest satisfaction and maximizing profits as they are likely to get more customers hence making a greater profit. Lastly, the department deals with loyalty programmes such as enhanced facilities, long stay discounts, warm welcomes and spirit to serve. The offers readiness affect short term benefits but there are also long term benefits such as the offers will allow mor e customers to stay at London Heathrow Marriott through the loyalty programmes, discount scheme, etc. The more customers London Heathrow Marriott gets the more profit they will earn which means they will achieve their aim of making a profit. London Heathrow Marriott also aims to be profitable and in order to do this they must meet their sales target objective of 20m- which the sales department is responsible for.Engineering/MaintenanceAdministrationProduction/operationsThough the London Heathrow Marriott does not sell a product, the product does offer a service thus it has an operations department. This consists of kitchen and health club staff, cleaners and maids. They also ensure that the service is provided- this includes greeting customers, showing them their room. In addition, the department helps to meet their aim of upstanding guests if the operations department satisfies the customers then they are likely to revisit London Heathrow Marriott hence this department helps to me et their aim of increasing profits. Marriotts Spirit to Serve- operations department deal with customers as they do not have a customer service department. The Spirit to Serve the customers is evident in the adage, the customer is always right. (Source Interview with the HR Manager 2010)Customer ServiceGenerally, businesses include a customer service department but the London Heathrow Marriott does not consist of a customer service department. They make sure that the hotel is presentable and that services such as the mini bar, towels in rooms, etc are replaced before customers can complain about anything. However, the customer service department does not exist, London Heathrow Marriott keep their customers satisfied throughout by serving the customers with all their needs beforehand. Instead the Front Office deals with any customer enquiries, etc it acts more like the customer service department. (Source Teachers Notes 2011)